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Submit your order securely through our website.
Luxvena
Exclusive savings, applied at checkout.
One promotional code per order. Exclusions may apply.
Before shipment, each fixture is carefully inspected to confirm its finish, dimensions, electrical components, and overall condition.
Selected orders may also receive pre-shipment photos or videos when requested. Fixtures are securely packaged, with oversized pieces protected by reinforced cartons or wooden crates where necessary.
Before shipment, each fixture is carefully inspected to confirm its finish, dimensions, electrical components, and overall condition.
Selected orders may also receive pre-shipment photos or videos when requested. Fixtures are securely packaged, with oversized pieces protected by reinforced cartons or wooden crates where necessary.
Each Luxvena fixture is carefully crafted using selected materials and inspected before shipment.
Natural materials such as alabaster, marble, glass, brass, and ceramic may display subtle variations in color, texture, veining, and finish. These natural characteristics make every piece unique and are not considered defects.
Minor differences between product photography and the finished fixture may occur due to material variation, lighting conditions, and screen settings.
Each Luxvena fixture is carefully crafted using selected materials and inspected before shipment.
Natural materials such as alabaster, marble, glass, brass, and ceramic may display subtle variations in color, texture, veining, and finish. These natural characteristics make every piece unique and are not considered defects.
Minor differences between product photography and the finished fixture may occur due to material variation, lighting conditions, and screen settings.
FROM ORDER TO DELIVERY
From the moment your order is placed through final delivery, every step is carefully coordinated by our team.
Submit your order securely through our website.
A dedicated specialist will contact you to confirm product details, including size, finish, configuration, and any special requirements.
Your lighting is carefully prepared, inspected, and key order details are confirmed before shipment.
Your order is securely packaged and delivered directly to your specified address.
Our team remains available for installation guidance, product questions, and after-sales support.
Shipping Origin: Luxvena serves the United States market, and our lighting products are prepared and dispatched from our fulfillment facilities in Asia.
Processing Time: Most standard-size lighting orders are prepared within 3–7 business days. Oversized, complex, or customized fixtures may require 7–15 business days.
Estimated Delivery: Complimentary standard delivery generally takes approximately 4 weeks after dispatch. Delivery times may vary depending on the fixture size, destination, customs processing, and carrier arrangements.
Order Tracking: Tracking information will be emailed to you as soon as your order has shipped. International shipments may not show frequent tracking updates during every stage of transit. Oversized fixtures may be delivered in protective wooden crates and may require a scheduled delivery appointment.
Expedited Delivery: Expedited delivery generally takes 7–14 business days after dispatch and is available for selected products and destinations. Oversized, overweight, fragile, or customized fixtures may require an additional shipping or special-handling fee. Any applicable charge will be quoted for your approval before it is collected.
If you have a specific installation or project deadline, please contact us before placing your order. Within 24 hours after your order is placed, our team will review the product specifications and provide an estimated preparation and delivery schedule.
Every space is different. Our team can help confirm whether this fixture is right for your room, installation conditions, and desired delivery timeline.
Contact us for assistance with:
• Expected delivery and installation dates
• Expedited shipping options
• Custom sizes, finishes, or configurations
• Extended rods, chains, or suspension cables
• Sloped or vaulted ceiling installation
• Ceiling height and hanging-length recommendations
• Electrical and installation specifications
Share your ceiling height, preferred fixture size, and installation timeline whenever possible. We typically respond within one business day.
Complete the form below and include any dimensions, customization requests, or timing requirements. Our product team will review the details and respond within one business day.