FAQ
Frequently Asked Questions
Find answers to common questions about Luxvena lighting, ordering, customization, shipping, returns, installation, and project support. If you need additional assistance, our team is available at support@luxvena.com.
Products & Lighting
What types of lighting does Luxvena offer?
Luxvena offers a curated collection of chandeliers, pendant lights, wall lights, and flush mounts. Our collections focus on distinctive forms, considered proportions, and materials such as alabaster, brass, glass, crystal, and ceramic.
Are bulbs included with your lighting fixtures?
Bulb inclusion varies by product. Please refer to the product specifications on the individual product page for details about included bulbs, bulb type, base, wattage, and other lighting requirements.
If you are unsure which bulb is suitable for a fixture, contact us with the product link and our team will assist you.
Are Luxvena lights dimmable?
Many of our fixtures are compatible with dimming systems when used with suitable dimmable bulbs and compatible dimmers.
Compatibility varies by fixture, bulb, and electrical configuration, so we recommend reviewing the individual product specifications before installation.
Can your lighting be installed on a sloped or vaulted ceiling?
Many pendant lights and chandeliers can accommodate sloped or vaulted ceilings, but compatibility varies by design and mounting system.
Please contact us with the product link and details of your ceiling if you would like us to confirm compatibility before ordering.
What voltage are your fixtures designed for?
Products intended for the U.S. market are generally configured for standard U.S. residential electrical systems. Exact electrical specifications may vary by product and are provided on individual product pages where applicable.
For projects with specific electrical requirements, please contact us before ordering.
Are Luxvena fixtures UL or ETL listed?
Certification varies by product. Where a fixture has a specific UL, ETL, or other applicable certification, this information will be stated in the product specifications.
If certification is required for your project, please contact us before ordering so we can confirm the specifications for the particular fixture you are considering.
Sizing & Installation
How do I choose the right size lighting fixture?
The right size depends on the dimensions of your room, ceiling height, furniture placement, and the role the fixture will play within the space.
For chandeliers and pendant lights, we recommend considering both fixture dimensions and overall hanging height.
If you need assistance, send us the product link along with your room dimensions, ceiling height, and installation location.
Can the hanging height be adjusted?
Many Luxvena chandeliers and pendant lights feature adjustable rods, chains, cables, or suspension systems.
Available adjustment ranges vary by product. If your ceiling requires a particularly long or short drop, contact us before ordering and we can review the available options.
Do you offer custom hanging lengths?
Yes. Selected designs can be configured with custom rods, chains, cables, or other suspension lengths to accommodate different ceiling heights.
Please provide the product link, ceiling height, and desired fixture height when submitting your request.
Do you provide installation services?
Luxvena does not provide on-site installation services.
Lighting fixtures should be installed by a qualified electrician or other appropriate professional in accordance with the installation instructions and applicable local electrical and building requirements.
Large or heavy chandeliers may require additional ceiling support and professional installation planning.
Custom Lighting
Can Luxvena lighting be customized?
Selected designs may be customized to better suit individual interiors and project requirements.
Depending on the product, available options may include:
- Fixture dimensions
- Finish
- Hanging length
- Rod, chain, or cable length
- Fixture configuration
Customization availability varies by design.
How do I request a custom fixture?
Contact support@luxvena.com with the product link and your requirements.
Providing dimensions, ceiling height, preferred finish, installation location, reference images, and other relevant project information will help our team evaluate your request.
Can I return a customized product?
Products customized specifically to your requirements may not qualify for our standard return policy unless they arrive damaged, defective, or do not match the confirmed specifications.
We recommend confirming all custom specifications carefully before the order proceeds.
Orders
How do I know my order has been received?
After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.
Please review your order details and contact us as soon as possible if anything needs to be corrected.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
We recommend submitting cancellation or modification requests within 24 hours of placing your order.
Once an order has entered preparation, customization, production, or shipment, changes or cancellation cannot be guaranteed.
Can I place a large or multi-fixture order?
Yes. We can assist with larger residential, hospitality, and commercial lighting orders.
For larger quantities, contact our team with the products, quantities, specifications, and project requirements. Project-based quotations may be available.
Shipping & Delivery
How long does it take to prepare my order?
Most Luxvena orders require approximately 3–7 business days for processing, preparation, and pre-shipment inspection.
Customized, made-to-order, oversized, or particularly complex fixtures may require additional time.
How long does shipping take?
Estimated transit times vary by product type.
Wall Lights, Pendant Lights & Flush Mounts
Most orders arrive approximately 2 weeks after shipment.
Chandeliers
Most chandeliers arrive approximately 4 weeks after shipment due to their size and specialized packaging requirements.
These are estimates rather than guaranteed delivery dates.
How can I track my order?
Once your order has shipped and tracking information becomes available, you will receive shipping confirmation with the available tracking details.
Large or oversized lighting may be transported through specialized freight services, so tracking updates may differ from standard parcel shipments.
What should I do if my order arrives damaged?
Please inspect your lighting and packaging as soon as possible after delivery.
If you discover shipping damage, contact support@luxvena.com as soon as possible, preferably within 72 hours of delivery.
Please provide your order number and clear photographs or videos of the fixture, damaged area, and packaging. Do not discard the original packaging before our team reviews your request.
Returns & Refunds
What is Luxvena's return policy?
Eligible products may be returned or exchanged within 30 days of delivery.
Products must generally be unused, uninstalled, unmodified, and returned with their original components and packaging.
Is return shipping free?
It depends on the reason for the return.
If you are returning an eligible product for personal reasons, such as a change of mind or incorrect size selection, you are responsible for the return shipping cost.
If the return is required because of a confirmed product defect, shipping damage, incorrect product, or an error on our part, Luxvena will be responsible for the applicable return shipping cost.
When will I receive my refund?
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Trade & Professional Projects
Does Luxvena have a Trade Program?
Yes. The Luxvena Trade Program is designed for qualified interior designers, architects, builders, developers, contractors, hospitality professionals, and other eligible design professionals.
What benefits are available to Trade members?
Eligible Trade members may receive access to preferred trade pricing, project-based quotations, custom lighting options, specification assistance, and dedicated project support.
Can you help with an entire lighting project?
Yes. Our team can assist with product selection, specifications, sizing, configurations, custom requirements, quantities, quotations, and order coordination for projects of varying scale.
For project inquiries, providing floor plans, fixture schedules, ceiling heights, quantities, product selections, and desired delivery dates where available can help us better understand your requirements.
Customer Support
How can I contact Luxvena?
For product questions, order assistance, custom lighting, returns, Trade Program inquiries, or project support, contact:
Where is Luxvena located?
Luxvena LLC
1600 Broadway #2500
Denver, CO 80202
United States