Terms of service
Last Updated: July 2026
Welcome to Luxvena.com.
These Terms of Service (“Terms”) govern your access to and use of the Luxvena website, products, services, and purchases.
Luxvena.com is operated by Luxvena LLC (“Luxvena,” “we,” “us,” or “our”).
By accessing our website, placing an order, or using our services, you agree to these Terms and any additional policies referenced below.
If you do not agree with these Terms, please do not use our website or services.
1. About Luxvena
Luxvena is a U.S.-based home furnishings brand offering furniture, lighting, and related home products through Luxvena.com.
Our business information is:
Luxvena LLC
1600 Broadway #2500
Denver, CO 80202
United States
Customer Support: support@luxvena.com
2. Website Use
You may use Luxvena.com for lawful personal or business shopping purposes.
You agree not to:
- Use the website for unlawful or fraudulent activity
- Attempt to interfere with website security or functionality
- Access systems or information without authorization
- Upload malicious code or harmful content
- Misrepresent your identity or payment information
- Use the website in a way that infringes the rights of Luxvena or others
We may restrict access to the website where reasonably necessary to protect our customers, systems, or legal rights.
3. Product Information
We make reasonable efforts to provide accurate product information, including:
- Product descriptions
- Dimensions
- Materials
- Finishes
- Images
- Specifications
- Available options
- Pricing
However, minor variations may occur.
Product colors may appear differently depending on lighting conditions, screen settings, photography, materials, and manufacturing processes.
Natural, handcrafted, or individually finished materials may also show reasonable variations in texture, color, pattern, or appearance.
Customers are responsible for reviewing product dimensions and specifications before ordering.
Please contact support@luxvena.com if you need additional product information before purchase.
4. Furniture and Lighting Measurements
Furniture and lighting products may have small dimensional variations resulting from manufacturing methods, materials, or measurement techniques.
Customers should carefully measure their intended space before ordering.
For furniture, we recommend checking:
- Doorways
- Hallways
- Elevators
- Staircases
- Delivery access
For lighting, customers should verify:
- Fixture dimensions
- Ceiling height
- Electrical requirements
- Mounting requirements
- Hanging length
- Bulb compatibility
- Installation conditions
5. Lighting Installation
Some Luxvena lighting products require hardwired electrical installation.
Hardwired lighting should be installed by a qualified electrician and in accordance with applicable local electrical codes and product instructions.
Luxvena is not responsible for damage caused by improper installation, incorrect wiring, unauthorized modifications, or failure to follow installation instructions.
Installation requirements may vary by product.
6. Orders
When you submit an order, you agree that the information provided during checkout is complete and accurate.
After placing an order, you will generally receive an order confirmation by email.
An order confirmation confirms that we have received your order. It does not necessarily mean that fulfillment has been completed or that the product has shipped.
We reserve the right to contact you if additional information is reasonably required to process an order.
7. Order Acceptance
Luxvena may decline or cancel an order where reasonably necessary, including in situations involving:
- Payment authorization failure
- Suspected fraud
- Incorrect pricing
- Technical errors
- Product availability issues
- Incorrect customer or delivery information
- Shipping restrictions
- Other circumstances preventing lawful or reasonable fulfillment
If we cancel an order after payment has been successfully collected, an applicable refund will be issued to the original payment method.
8. Pricing
Prices displayed on Luxvena.com are shown in U.S. dollars unless otherwise indicated.
We make reasonable efforts to ensure pricing is accurate.
Prices may change from time to time without prior notice.
The price applicable to your order is generally the price displayed and accepted during checkout.
In the event of an obvious pricing or technical error, we may contact you before fulfillment to explain the issue and provide available options.
9. Payments
Payment methods available during checkout are processed through secure third-party payment providers.
Payment is generally authorized or collected when an order is submitted.
Additional information regarding payment processing, refunds, currency, and transaction issues is available in our Payment Policy.
10. Sales Tax
Applicable sales tax may be calculated and collected during checkout based on the delivery location and applicable tax requirements.
Any applicable taxes will be displayed before the order is completed.
11. Discounts and Promotions
Luxvena may offer promotional discounts, coupon codes, or special pricing from time to time.
Promotions may be subject to:
- Eligibility requirements
- Product exclusions
- Expiration dates
- Minimum purchase amounts
- Usage limitations
- Restrictions on combining offers
Promotion-specific terms apply where stated.
Unless otherwise approved, discounts cannot be applied retroactively to completed orders.
12. Shipping and Delivery
Luxvena currently ships to eligible addresses within the United States.
Processing and estimated delivery times are described in our Shipping Policy.
Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Weather
- Transportation disruptions
- Holidays
- Seasonal volume
- Delivery access
- Other logistics conditions
Please review our Shipping Policy for complete shipping terms.
13. Shipping Addresses
Customers are responsible for providing accurate and complete shipping information.
Please review your address carefully before completing your purchase.
If you notice an error, contact us as soon as possible.
Once an order has entered fulfillment or shipped, address changes may no longer be possible.
Luxvena is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.
14. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Orders may generally be eligible for cancellation within 24 hours of purchase, provided fulfillment has not progressed to a stage where cancellation is no longer possible.
Once an order has shipped, it cannot be canceled and will instead be handled under our Return & Refund Policy after delivery.
15. Returns and Refunds
Eligible products may be returned according to our Return & Refund Policy.
Standard return eligibility generally requires the product to remain:
- Unused
- Uninstalled
- Unwired
- Unmodified
- In returnable condition
Lighting that has been installed or electrically connected may not qualify for a standard return unless an applicable product defect is confirmed.
Please review our Return & Refund Policy for complete requirements.
16. Damaged, Defective, or Incorrect Products
Please inspect products promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact:
Provide your order number, photos, and a description of the issue.
Depending on the circumstances, available resolutions may include replacement parts, replacement products, refunds, or another appropriate solution.
17. Product Availability
Product availability may change.
An item appearing on the website does not guarantee permanent or uninterrupted availability.
In rare circumstances, a product may become unavailable after an order is submitted.
If we cannot reasonably fulfill your order, we will contact you and provide an appropriate resolution, which may include cancellation and refund.
18. Website Availability
We aim to keep Luxvena.com available and functioning properly.
However, the website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Service-provider interruptions
- Security issues
- Updates
- Circumstances outside our reasonable control
We do not guarantee uninterrupted website access.
19. Intellectual Property
Unless otherwise stated, content appearing on Luxvena.com, including:
- Website layout
- Text
- Graphics
- Branding
- Logos
- Product descriptions
- Original photography
- Design elements
is owned by Luxvena or used with appropriate authorization.
Website content may not be reproduced, distributed, republished, or commercially exploited without appropriate permission, except as allowed by applicable law.
20. Customer Reviews and Submitted Content
If you voluntarily submit reviews, images, comments, feedback, or other content to Luxvena, you confirm that you have the right to provide that content.
You agree not to submit content that is:
- False or misleading
- Unlawful
- Abusive
- Infringing
- Malicious
- Fraudulent
- Harmful to others
Where legally permitted, you grant Luxvena permission to use submitted content for reasonable business purposes related to our website, products, and customer experience.
21. Third-Party Services
Luxvena.com may use or link to third-party services, including:
- Payment providers
- Shipping carriers
- Analytics services
- Technology platforms
- Social media platforms
These third parties operate under their own terms and privacy practices.
Luxvena is not responsible for third-party websites or services that we do not control.
22. Disclaimer
We make reasonable efforts to provide accurate product and website information.
However, to the extent permitted by applicable law, the website and its content are provided without guarantees that every page, description, image, or feature will always be completely error-free or continuously available.
Nothing in these Terms limits rights or protections that cannot legally be excluded.
23. Limitation of Liability
To the extent permitted by applicable law, Luxvena will not be responsible for indirect, incidental, or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes liability where exclusion or limitation is prohibited by applicable law.
24. Indemnification
To the extent permitted by law, you agree to be responsible for losses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of the rights of another person.
This provision does not limit any statutory consumer rights.
25. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using Luxvena.com, you acknowledge that personal information may be processed as described in that policy.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our business
- Website features
- Products and services
- Policies
- Legal requirements
The latest version will be published on this page with an updated revision date.
Changes apply prospectively unless otherwise required by law.
27. Governing Law
These Terms are governed by applicable laws of the United States and the State of Colorado, without limiting any mandatory consumer protections that may apply based on a customer's location.
28. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. Entire Agreement
These Terms, together with the policies referenced on Luxvena.com, form the terms governing purchases and use of our website.
Relevant policies include:
- Shipping Policy
- Return & Refund Policy
- Payment Policy
- Privacy Policy
30. Contact Us
For questions regarding these Terms or an order placed through Luxvena.com, please contact:
Luxvena LLC
Email: support@luxvena.com
Business Hours:
Monday–Friday
9:00 AM–5:00 PM EST
Business Address:
1600 Broadway #2500
Denver, CO 80202
United States